Answers to the questions most frequently asked by our Family Card customers.
WHAT IS THE BENETTON FAMILY CARD?
The Benetton Family Card is a completely free digital loyalty card, rewarding your shopping by turning your online and in-store purchases into loyalty points. You can get exclusive discount coupons, promo previews and special offers just for you.
WHAT ARE THE BENEFITS?
You can get exclusive discount coupons, promo previews and special offers just for you.
HOW DOES THE BENETTON FAMILY CARD WORK?
It's easy: every time you make a purchase online or at participating United Colors of Benetton or Undercolors of Benetton stores, you'll get 1 point for every euro spent. The accumulated points will get you Discount Vouchers to use on your subsequent purchases.
HOW CAN I SIGN UP FOR THE PROGRAM?
Joining the program is easy and free: go to one of the participating United Colors of Benetton, Undercolors of Benetton and Sisley Young stores or activate your Family Card instantly at our website Benetton.com
HOW MUCH DOES THE BENETTON FAMILY CARD COST?
The Benetton Family Card is completely free.
CAN I USE THE BENETTON FAMILY CARD BOTH FOR ADULT AND KIDS PURCHASES?
Yes, the Benetton Family Card is valid for all adult and kids' collection pieces at United Colors of Benetton and Undercolors of Benetton as well as the entire Sisley Young collection. You can gain points online and at all participating stores.
CAN I USE THE BENETTON FAMILY CARD AS A PAYMENT METHOD?
No, the Benetton Family Card cannot be used as a payment method. You can use the loyalty card to gain points and get perks like discounts, gifts and sneak peek promos.
CAN MY FAMILY AND MY FRIENDS USE MY BENETTON FAMILY CARD?
No, the Benetton Family Card is personal and may not be used by others. It can be used only by the person it's registered with.
CAN I GAIN POINTS AT DIFFERENT LOCATIONS?
Yes, you can use your Benetton Family Card at all participating stores and online.
DO MY POINTS EXPIRE?
Yes, for more details, check the rules.
HOW MANY POINTS ARE NECESSARY TO GET A DISCOUNT?
You can get a discount of 10 euros after reaching 200 points. The conversion of points into discounts will happen at 10 euros and multiples thereof.
HOW CAN I SEE MY POINT BALANCE?
To view your points balance, log in to your account at the website Benetton.com. In "MyArea" you can see how many points you've gained and check out the available Discount Vouchers.
WHAT IS THE WELCOME BONUS?
The Welcome Bonus is a special 15% welcome discount that you'll receive after your Benetton Family Card has been activated. You can use the Welcome Bonus on your next purchase, within 60 days of its issue date. It cannot be combined with Standard Discount Vouchers.
WHAT IS A STANDARD DISCOUNT VOUCHER?
The Standard Discount Voucher is a special discount you can get through the points accumulated with your Benetton Family Card. The points are automatically converted into Standard Discount Vouchers with predefined amounts of 10 euros or multiples thereof. You can use the Standard Discount Voucher on your next purchase, within 60 days of its issue date. It cannot be combined with the Welcome Bonus.
WHAT IS THE BIRTHDAY BONUS?
Your birthday is special to us. To celebrate it with you we've thought up two surprises: double points on the first purchase made in the 7 days before and/or after your birthday and a special gift that will be sent to you via email.
I'VE ACTIVATED MY BENETTON FAMILY CARD BUT I HAVEN'T RECEIVED MY WELCOME BONUS, WHY?
To get the Welcome Bonus, you must make a purchase and activate your Benetton Family Card within 15 days.
HOW CAN I GET MY DISCOUNT VOUCHER?
To receive your Discount Voucher you need to reach 200 points on your Benetton Family Card, you'll find it in your "MyArea". Remember that your bonus voucher is valid for 60 days from the moment it's issued and will be worth 10 euros or a multiple thereof.
WHERE CAN I USE MY DISCOUNT VOUCHER?
You can use your Discount Voucher at stores participating in the Benetton Family Card program and online.
HOW CAN I USE MY DISCOUNT VOUCHER?
To use your Discount Coupon at participating stores, simply present your Family Card number to the cashier at checkout. To use it online, though, you'll have to select it, once logged into your My Area, during the checkout phase. Remember that the Discount Voucher is not valid on sale or promo items, must be used once, cannot be split, cannot be converted into cash and does not give the right to change.
CAN I ACCUMULATE MORE DISCOUNT VOUCHERS?
Yes, you can combine several Discount Vouchers and use them on the same purchase. However, it's not possible to use a 10 euros Discount Voucher together with the Welcome Bonus.
DOES THE VOUCHER EXPIRE?
The discount voucher expires 60 days after being issued.
TO REDEEM MY VOUCHER, DO I NEED TO SPEND A MINIMUM SUM?
No, there's no minimum sum that you have to reach to use the discount voucher.
CAN I USE MY DISCOUNT VOUCHER MULTIPLE TIMES?
No, the discount voucher may be redeemed once.
CAN I USE THE DISCOUNT VOUCHER RECEIVED FROM THE BENETTON FAMILY CARD ONLINE?
Yes, you can also use your Discount Voucher at the website Benetton.com once logged into your My Area.
HOW CAN I ACCESS MY AREA?
Once you've finished registering, you must have your personal username and password to access your My Area. If you don't remember your password, recover it by clicking on "Forgot your password?".
HOW CAN I EDIT MY PERSONAL DATA?
You can modify your data directly in your My Area by logging in.
I NEED HELP. HOW CAN I CONTACT YOU?
You can contact us directly from your members area: login, select "Contact us", fill out the form and click "Send". We will open a ticket for your request and reply as soon as possible.