Returns

Did something go wrong with your order? No problem! Returns are easy and always free.

From the day of order delivery, you have 14 days to fill out the return request form that you can find on this page:
start by entering the email with which you made the purchase and the order number, then follow the guided instructions.
Once the procedure has been correctly completed, you will receive a summary email
containing the list of items you want to return and the method of delivery to the courier.
Courier pick-up will occur within 14 days of completing the return request.
Be careful not to remove tags, any accessories or labels:
we do not accept returns of products that do not have them.

Personalized items may not be returned or exchanged, except for cases regarding product warranty.

You can request your return after 24 hours of receiving the package,
The procedure is very simple: follow these four steps.

RETURN REQUEST FORM